Position Title: Support Analyst
Position Summary
This is a full-time, week night, remote position with the hours on Monday through Thursday from 8 pm to 6 am Central Time. Primary responsibilities for the Support Analyst would include managing workstations, and level 2 tickets. The Analyst would be responsible for configuring and repairing
workstations, and supporting Radiologists, Customers, and Staff with their technical issues. He or she needs to be able to creatively find solutions while ensuring processes are followed. This position would also learn the basics of the larger IT platform Real Radiology uses and could be asked to assist as an escalation point for the Level 1 helpdesk. The role would be fully remote.
Essential Job Functions
- Using standardized processes to image desktops and laptops
- Configure, upgrade, and maintain desktops and laptops
- Perform troubleshooting on typical desktop and laptop deployments
- Diagnose hardware and software issues and implement fixes
- Using industry-standard tools, assist users working remotely
- Configure devices to allow access by IT team
- Maintain excellent inventory and asset-tracking standards
- Assist with daily operations and problem tickets
- Provision cloud-based IP phones
Preferred Talents
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
- Handle multiple projects simultaneously
Qualifications
- Associate’s Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle or feel, reach with hands or arms, climb or balance, talk or hear. The employee must regularly lift and/or move up to 25 pounds. The employee must be able to lift and/or move up to 50 pounds occasionally.
Benefits
-
United Healthcare Gold Level PPO Plan
- $1,500/$3,000 deductible • 20% Coinsurance • Free Telehealth Visits • Preventative care covered at 100%
-
United Healthcare Gold Level H.S.A
- $3,000/ $6000 deductible • No Copay • Preventive care covered at 100% • Eligible to contribute $3850/$7750 per year to cover deductible in your own HSA Account.
- Basic Life/ AD&D- Company paid group life of $25,000 for all active full-time employees
- Short term Disability- Earnings to a Weekly Max of $1,500 beginning on 8 th day of injury/sickness up to 12 weeks
- Long term Disability- Benefit of 60% of income up to a max of $6,000 per month
- Paid time off- 1-3 years= 120 hours 3+ years= 160 hours
- 401k- Real Radiology contributes equal to 3% of compensation for all eligible employees.
Work Schedule/Hours Monday through Thursday 8pm to 6:00 am
Primary Location Nebraska-Omaha
Work Locations Remote
Job Support Analyst
Job Type Full-time
Compensation $25.38 - $36.15 per hour
Reports To Helpdesk Supervisor
Supervises Direct Reports No
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time without notice.
