Kimberly-Clark
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Better Care for a Better World.
Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. 25% of people in the world use Kimberly-Clark products every day. And it takes the right people, in the right jobs and the right places, to make that happen.
At Kimberly-Clark, you’ll be part of the best teams committed to driving innovation and growth. We’re founded on 150 years of market leadership, and we’re always looking for new and better ways to perform—so what can you do with that? There’s no time like the present to make an impact at Kimberly-Clark. It’s all here for you at Kimberly-Clark.
E-commerce Coordinator
Kraków
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise and drive to manage our portfolio of iconic, ground-breaking brands. E-Commerce Coordinator will execute the complete order processing cycle in SAP R/3 system and will manage proactively E-Commerce portfolio to capture & process orders, manage changes and achieve delivery on-time-in-full. You will be liaising with Logistics, Supply chain, Pricing, Sales support & Customer Service teams with an ultimate goal to ensure smooth flow of goods in & out and to optimise and coordinate the inbound flow for K-C products into Amazon E-Commerce platform across 5 EUR countries. In your E-Commerce Coordinator you will have a chance to open your mind into new innovative opportunities, creative ways of working and you’ll help us deliver better care for billions of people around the world.
It Starts with YOU!
Key Responsibilities
Execute the complete order processing cycle in SAP R/3 system. Manage proactively Amazon portfolio to capture & process orders, manage changes and achieve delivery on-time-in-full.
Optimise and coordinate the inbound flow for K-C products into Amazon through rigorous order management and customer order attribute optimisation across EU5 countries: UK, DE, FR, IT, ES (product rollover, obsolete codes, delivery management of out of stock codes)
Establish relationship with Logistics to ensure smooth flow of goods in & out
Oversee Vendor Central portal creating ASNs retrieving orders and Carp booking in for deliveries including Refusals and Rebooking process
Work closely with E-Commerce account managers to ensure service is optimal, product portfolio is clearly defined and reporting of the main KPI’s visible (monthly meetings on standard KPIs for CuSe, special KPIs on Amazon Vendor central system needs to be agreed on)
Independently manage order & dispute issues related to Amazon, align with stakeholders when required.
Identify gaps in current processes and suggest optimized ways of working to improve the team's efficiency and the customers satisfaction. Identify continuous improvement opportunities to increase department efficiency.
Participate in regular teleconferences/meetings with internal stakeholders, team members and Customers. Resolve enquiries and delivery queries promptly and liaise with interested parties, communicating both progress and the outcome.
Maintain Customer Service operations to consistently meet operational KPI and measurably improve efficiency and effectiveness of operations. Proactively identify backlogs and high volumes and efficiently collaborate with other team members to achieve our operational goals
About You
You love what you do, especially when the work you do makes a difference. You’re driven to perform at the highest level with a passion for Supply chain & E-Commerce logistics continuous improvement, process optimisation, innovative ways of working in a FMCG environment. As a person, you’re a learner, someonewith accountability and sense of ownership, who is always taking initiative to proactively drive things towards resolution. You live your life in alignment with thehighest values of integrity and quality, always ensuring yourresponsibilities become a long-term success story.
You have a good understanding customer supply chains and Order to Cash process for E-Commerce platform
You have initial introduction to Demand Planning
You are an expert at order management and dispute cases (minim. Chargebacks)
You understand the processes of Promotions, Pricing and E-Commerce agreement
You are an excellent communicator with strong interpersonal, stakeholder management skills and the ability to liaise cross-functionally to build and maintain relationships and establish new improved ways of working (CI)
Total Benefits
Our belief in promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to Private Medical, Dental and Vision Plan; Life Insurance, Social Fund and Cafeteria Platform with an individual budget available to spend on many offers, including MultiSport, and more... We offer a wide range of soft skills training available for every employee.
Certain benefits, such as flexible work schedules can be tailored to meet specific individual needs, giving our employees the flexibility to manage their commitments inside and outside of work. Forbes named Kimberly-Clark one of the World's Best Employers of 2022. For 150 years, we've been cultivating a workplace that brings out the best in everyone, and we look forward for the years to come.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, check out the careers website. You’ll want to review this and come prepared with relevant questions if and when you pass GO and begin interviews.
And finally, the fine print…
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
This role is available for local candidates already authorized to work in the role’s country only. K-C will not provide relocation support for this role.
