Specialist Customer Service Support [China]


 

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 50,000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our company’s potential. With our leading brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?



YOUR ROLE

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  • Handle day-to-day requirements, order management, billing management and others tasks.
  • Coordinate with front office CS team to ensure request and customer needs are duly communicated cross different teams
  • Deal with customer complaints and exceptional cases when other team members are in trouble to work out solution efficiency.
  • Make report and analysis on the operational issues and exceptional cases to the team leader.
  • Principal Accountabilities
  • Handle day to day operations
  • SSC KPI monitoring and proactive process improvement
  • Support in business related processes and take initiative to complete the additional tasks assigned by the manager

YOUR SKILLS

  • College Degree
  • 1-3 years Working Year
  • Good English

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, generation, disability, religion and sexual orientation.

JOB ID: 23051564
Contract & Job type: Full Time, Regular
Contact information for application-related questions: Henkel.GCN.Recruitment@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.

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